Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • LeAnn B.
    I have no intention of leaving this independent agency. They are worth the call!Read Full Review

    “I’ve been with Mitchell Insurance now for 5 years, maybe more. They were able to lower my rates with Erie initially as I was no longer willing to pay a higher price with NW. My original agent left the agency several years ago but every time I call, I speak to knowledgeable and helpful staff members. Now that my adult daughter had a couple minor, no injury accidents, we received a nonrenewal cancellation over the weekend. Before I was able to call an agent, I had a new renewal quote with another carrier offered by the agency. Turns out, I’m saving almost $1,000 a year by switching carriers for my home, autos and motorcycles. I have no intention of leaving this independent agency. They are worth the call!”

  • Erin and Shawn Morgan
    Great customer service.Read Full Review

    “I have been with Mitchell Insurance for over a year and they are absolutely incredible. Great customer service :)”

  • Christina Dillard
    Huge thanks to Courtney at Mitchell Insurance!Read Full Review

    “Huge thanks to Courtney at Mitchell Insurance! She was always prompt to return emails/phone calls and helped answer all of my questions with explanations that made sense to someone with little knowledge of Insurance coverage. Any time I was unable to speak to her directly, the administrative team was friendly and offered to have someone else help me in her absence! Thank you!”

  • Joyce Lee Abram
    Great response and initial contacts for > 3 years.Read Full Review

    “Thanks from Lee’s HVAC. You have streamlined to perfection our Certificates of Liability, proof of insurance, Bonds for municipalities that require them and Contractor Registration requirements. Great response and initial contacts for > 3 years.”

  • Mindy Wilkinson Crawford
    It's 100% service after the sale!Read Full Review

    “We have been Mitchell clients for easily over a decade. The service has always exceeded our expectations and they offer a full line of products from multiple carriers. I love a one stop shop! They are timely in responses and always work to find us the best deal. It’s 100% service after the sale! Those types of agents are hard to find.”

  • WC
    Very timely response to questions and any assistance needed.Read Full Review

    “Very timely response to questions and any assistance needed. Very customer focused”

  • DB
    I get timely and courteous support from the staff.
  • BF
    the Mitchell Insurance team always take the time to evaluate our needsRead Full Review

    “Matt and the Mitchell Insurance team always take the time to evaluate our needs and make sure we have the right coverage. It gives us peace of mind and protection for life’s unexpected events.”

  • ME
    Have always received quick and reliable service.
  • KP
    Prompt responses, friendly staff, very professional
  • EO
    Was looking for a Insurance Company with good products and agents. I found bothRead Full Review

    “Was looking for a Insurance Company with good products and agents.
    I found both in Mitchell Ins. and Matt Gardner!”

  • CB
    Matt was a tremendous help from the very beginning.Read Full Review

    “Matt was a tremendous help from the very beginning. He presented quotes in a timely manor and when I had questions was a great help. ”

  • JH
    Customer service.
  • JC
    Extremely friendly customer service, Highly recommendedRead Full Review

    “You are great to work with, always there when i have questions. You make sure I get the best pricing for all my insurance needs. Extremely friendly customer service, Highly recommended ”

  • RS
    We felt important as a customer which was great.Read Full Review

    “New customer here from small town to big city. Agent was responsive and personable in his approach. We never felt rushed in making decisions. We felt important as a customer which was great. He wanted to understand our needs and desires in coverage prior to making recommendations. ”