
- I build strong relationships and create Mitchell Insurance policyholders for life.
- I am always responsive to the expressed and unexpressed wishes and needs of our policyholders.
- I am empowered to create personal service experiences for our policyholders.
- I understand my role in achieving the highest level of customer service.
- I continuously seek opportunities to innovate and improve the Mitchell Insurance experience.
- I own and immediately address policyholder issues.
- I create a work environment of teamwork and lateral service so that the needs of our policyholders and each other are met.
- I have the opportunity to continuously learn and grow.
- I am involved in the planning of the work that affects me.
- I am proud of my professional appearance, language and behavior.
- I protect the privacy of our policyholders, my fellow employees, the agency’s, and the company’s confidential information and assets.
- I am responsible for an uncompromising level of service.